Privacy Policy

Information We Collect

We gather different types of information to provide you with relevant financial education resources and improve your learning experience. The data we collect falls into several categories, each serving a specific purpose in helping you achieve your financial literacy goals.

Personal Information You Provide

When you register for our webinars, contact us, or enroll in our learning programs, you voluntarily share certain details with us. This typically includes your name, email address, phone number, and location information. We also collect any specific inquiries or feedback you submit through our contact forms.

Technical and Usage Information

Our website automatically collects certain technical data when you visit. This helps us understand how people use our platform and where we can make improvements. We track your IP address, browser type, device information, and pages you view during your visit.

We also monitor how you interact with our educational content—which articles you read, which webinars you attend, and how long you engage with different resources. This helps us tailor future content to better meet your needs.

How We Use Your Information

The information we collect serves several practical purposes. First and foremost, we use it to deliver the educational services you've requested—whether that's sending webinar invitations, providing access to learning materials, or responding to your questions about financial topics.

We send educational content and updates about upcoming programs that match your stated interests. If you've told us you're interested in investment basics, we'll let you know when we're running relevant webinars. You can opt out of these communications anytime.

Information Sharing and Disclosure

We don't sell your personal information to third parties. That's not our business model, and it never will be. However, we do share information in specific situations where it's necessary to provide our services or required by law.

Service Providers

We work with trusted companies that help us operate our platform. These include email service providers, web hosting companies, and payment processors. These partners only access the information they need to perform their specific functions, and they're contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if we receive a valid subpoena, court order, or other legal process. We may also share information if we believe it's necessary to prevent fraud, protect our rights, or ensure safety.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data in certain circumstances.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to your request within 30 days. There's no fee for most requests, though we may charge a reasonable fee for complex or repeated requests.

Data Security and Retention

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption of data in transit, secure storage systems, and regular security assessments.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we can't guarantee absolute security. You're responsible for maintaining the confidentiality of your account credentials.

How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you actively use our platform, we keep your data to maintain your account and learning history.

If you close your account, we'll delete or anonymize your personal information within 90 days, unless we're required to keep it longer for legal, tax, or audit purposes. Some information may be retained in backup systems for an additional period before permanent deletion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential cookies are necessary for the website to function properly. These enable core features like security, network management, and accessibility. You can't opt out of these if you want to use our services.

Analytics cookies help us understand how visitors interact with our website. We use this information to improve our content and user experience. These cookies collect aggregated data that doesn't identify you personally.

Preference cookies remember your settings and choices, such as language preferences or notification settings. These make your experience more convenient on return visits.

You can control cookie settings through your browser. Most browsers let you refuse cookies or delete existing ones. Keep in mind that disabling cookies may limit your ability to use certain features of our website.

International Data Transfers

While veoldesilauiq primarily operates within Australia, some of our service providers are located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

We only work with providers in countries with comparable privacy protections to Australia, or we use contractual arrangements that require them to protect your information to Australian standards. This might include providers in the United States, European Union, or other jurisdictions with robust data protection frameworks.

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from children under 18 without parental consent. If you're under 18, please don't provide any personal information through our website or services.

If we learn we've collected personal information from a child under 18 without proper consent, we'll delete that information as quickly as possible. If you believe we might have information from or about a child, please contact us immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy occasionally to stay informed about how we're protecting your information. Your continued use of our services after changes are posted constitutes acceptance of those changes.